Privacy Policy

Last review: April 2021 | Next review: April 2022


Our contact details

Name: Amy Lythgoe | Phone: 07929337837 | Email:


Information collected

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details),
  • Details of the family’s situation including any immediate risks faced,
  • Copies of documentation including passports, visas, BRPs and other certification relating to travel and eligibility for our service,
  • Information on health of the applicant and family members,
  • Bank details,
  • Anonymised website use figures,
  • Details of employment history for staff, volunteers and board members and applications to these roles.


Method of collection

  • Our website form requests basic contact information as a requirement. However the free text field allows users to share whatever information they choose.
  • The majority of our data comes via email either directly from service users or via a referral organisation.


Use of data

All data processing is done in accordance with our Data Protection Policy. A copy of this can be made available on request.

All clients and service users may request their personal data be deleted.